The View from the Other Side: The Impact of Business Process Outsourcing on the Well-being and Identity of Filipino Call Centre Workers

Ma. Regina Hechanova

The View from the Other Side: The Impact of Business Process Outsourcing on the Well-being and Identity of Filipino Call Centre Workers

Ateneo de Manila University

Research output: Book/Report › Book

Original language	American English
State	Published - Jan 1 2009

Disciplines

Industrial and Organizational Psychology
Psychology

Access to Document

https://www.cambridge.org/core/books/living-the-information-society-in-asia/the-view-from-the-other-side-the-impact-of-business-process-outsourcing-on-the-well-being-and-identity-of-filipino-call-centre-workers/C7920DEC6ADAC2BF1BA639FB1EB38B5D

Cite this

Hechanova, M. R. (2009). The View from the Other Side: The Impact of Business Process Outsourcing on the Well-being and Identity of Filipino Call Centre Workers. https://www.cambridge.org/core/books/living-the-information-society-in-asia/the-view-from-the-other-side-the-impact-of-business-process-outsourcing-on-the-well-being-and-identity-of-filipino-call-centre-workers/C7920DEC6ADAC2BF1BA639FB1EB38B5D

Hechanova, MR 2009, The View from the Other Side: The Impact of Business Process Outsourcing on the Well-being and Identity of Filipino Call Centre Workers. <https://www.cambridge.org/core/books/living-the-information-society-in-asia/the-view-from-the-other-side-the-impact-of-business-process-outsourcing-on-the-well-being-and-identity-of-filipino-call-centre-workers/C7920DEC6ADAC2BF1BA639FB1EB38B5D>

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author = "Hechanova, \{Ma. Regina\}",

note = "Hechanova, M. (2009). The View from the Other Side: The Impact of Business Process Outsourcing on the Well-being and Identity of Filipino Call Centre Workers. In E. Alampay (Ed.), Living the Information Society in Asia (pp. 209-226). ISEAS–Yusof Ishak Institute.",

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UR - https://www.cambridge.org/core/books/living-the-information-society-in-asia/the-view-from-the-other-side-the-impact-of-business-process-outsourcing-on-the-well-being-and-identity-of-filipino-call-centre-workers/C7920DEC6ADAC2BF1BA639FB1EB38B5D

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The View from the Other Side: The Impact of Business Process Outsourcing on the Well-being and Identity of Filipino Call Centre Workers

Disciplines

Access to Document

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