@article{1fcf07aed1ef4adcb8f61a5479810a19,
title = "Role of human resources in memorable customer experience",
keywords = "Critical realist theory, Customer experience, Human resources, Positivist theory",
author = "Trivi{\~n}o, {Jyro B.}",
note = "Publisher Copyright: {\textcopyright} The Author(s), under exclusive licence to Springer Nature Switzerland AG 2023.",
year = "2024",
month = jan,
doi = "10.1007/s43546-023-00622-1",
language = "English",
volume = "4",
journal = "SN Business and Economics",
issn = "2662-9399",
publisher = "Springer Nature",
number = "1",
}