Role of Human Resources in Memorable Customer Experience

Jyro B Triviño

Role of Human Resources in Memorable Customer Experience

Research output: Contribution to journal › Article › peer-review

Original language	American English
Journal	Leadership and Strategy Faculty Publications
State	Published - Jan 1 2024

Keywords

Customer experience
Human resources
Critical realist theory
Positivist theory

Disciplines

Business
Human Resources Management

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https://doi.org/10.1007/s43546-023-00622-1

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@article{d11a9b4c0e924875b5123383828cabdd,

title = "Role of Human Resources in Memorable Customer Experience",

keywords = "Customer experience, Human resources, Critical realist theory, Positivist theory",

author = "Trivi{\~n}o, {Jyro B}",

note = "Trivi{\~n}o, J.B. (2024). Role of human resources in memorable customer experience. SN Business and Economics, 4. https://doi.org/10.1007/s43546-023-00622-1",

year = "2024",

month = jan,

day = "1",

language = "American English",

journal = "Leadership and Strategy Faculty Publications",

}

TY - JOUR

T1 - Role of Human Resources in Memorable Customer Experience

AU - Triviño, Jyro B

N1 - Triviño, J.B. (2024). Role of human resources in memorable customer experience. SN Business and Economics, 4. https://doi.org/10.1007/s43546-023-00622-1

PY - 2024/1/1

Y1 - 2024/1/1

KW - Customer experience

KW - Human resources

KW - Critical realist theory

KW - Positivist theory

UR - https://archium.ateneo.edu/leadership-and-strategy-faculty-pubs/33

UR - https://doi.org/10.1007/s43546-023-00622-1

M3 - Article

JO - Leadership and Strategy Faculty Publications

JF - Leadership and Strategy Faculty Publications

ER -

Role of Human Resources in Memorable Customer Experience

Keywords

Disciplines

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