AI-Powered Enterprise System for CRM and Inventory Management in Low-Digital MSMEs

Zachary Matthew Alabastro; Beatrice Anne Lui; Joseph Benjamin Ilagan; Jose Ramon Ilagan; Gabrielle Anne Uy

doi:10.1007/978-3-032-30044-7_1

AI-Powered Enterprise System for CRM and Inventory Management in Low-Digital MSMEs

Zachary Matthew Alabastro
, Beatrice Anne Lui
, Joseph Benjamin Ilagan
, Jose Ramon Ilagan
, Gabrielle Anne Uy

Department of Quantitative Methods and Information Technology

Ateneo de Manila University

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Original language	English
Title of host publication	HCI in Business, Government and Organizations - 13th International Conference, HCIBGO 2026, Held as Part of the 28th HCI International Conference, HCII 2026, Proceedings
Editors	Fiona Fui-Hoon Nah, Keng Leng Siau
Publisher	Springer Science and Business Media Deutschland GmbH
Pages	3-21
Number of pages	19
ISBN (Print)	9783032300430
DOIs	https://doi.org/10.1007/978-3-032-30044-7_1
State	Published - 2026
Event	23rd International Conference on Engineering Psychology and Cognitive Ergonomics, EPCE 2026 - Montreal, Canada Duration: Jul 26 2026 → Jul 31 2026

Publication series

Name	Lecture Notes in Computer Science
Volume	16729 LNCS
ISSN (Print)	0302-9743
ISSN (Electronic)	1611-3349

Conference

Conference	23rd International Conference on Engineering Psychology and Cognitive Ergonomics, EPCE 2026
Country/Territory	Canada
City	Montreal
Period	7/26/26 → 7/31/26

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 8 Decent Work and Economic Growth
SDG 9 Industry, Innovation, and Infrastructure

ASJC Scopus Subject Areas

Theoretical Computer Science
General Computer Science

Keywords

ERP
GenAI
Generative AI
HITL
LLM
MSME
OCR

Access to Document

10.1007/978-3-032-30044-7_1

Cite this

Alabastro, Z. M., Lui, B. A., Ilagan, J. B., Ilagan, J. R., & Uy, G. A. (2026). AI-Powered Enterprise System for CRM and Inventory Management in Low-Digital MSMEs. In F. F.-H. Nah, & K. L. Siau (Eds.), HCI in Business, Government and Organizations - 13th International Conference, HCIBGO 2026, Held as Part of the 28th HCI International Conference, HCII 2026, Proceedings (pp. 3-21). (Lecture Notes in Computer Science; Vol. 16729 LNCS). Springer Science and Business Media Deutschland GmbH. https://doi.org/10.1007/978-3-032-30044-7_1

AI-Powered Enterprise System for CRM and Inventory Management in Low-Digital MSMEs. / Alabastro, Zachary Matthew; Lui, Beatrice Anne; Ilagan, Joseph Benjamin et al.
HCI in Business, Government and Organizations - 13th International Conference, HCIBGO 2026, Held as Part of the 28th HCI International Conference, HCII 2026, Proceedings. ed. / Fiona Fui-Hoon Nah; Keng Leng Siau. Springer Science and Business Media Deutschland GmbH, 2026. p. 3-21 (Lecture Notes in Computer Science; Vol. 16729 LNCS).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Alabastro, ZM, Lui, BA, Ilagan, JB, Ilagan, JR & Uy, GA 2026, AI-Powered Enterprise System for CRM and Inventory Management in Low-Digital MSMEs. in FF-H Nah & KL Siau (eds), HCI in Business, Government and Organizations - 13th International Conference, HCIBGO 2026, Held as Part of the 28th HCI International Conference, HCII 2026, Proceedings. Lecture Notes in Computer Science, vol. 16729 LNCS, Springer Science and Business Media Deutschland GmbH, pp. 3-21, 23rd International Conference on Engineering Psychology and Cognitive Ergonomics, EPCE 2026, Montreal, Canada, 7/26/26. https://doi.org/10.1007/978-3-032-30044-7_1

Alabastro ZM, Lui BA, Ilagan JB, Ilagan JR, Uy GA. AI-Powered Enterprise System for CRM and Inventory Management in Low-Digital MSMEs. In Nah FFH, Siau KL, editors, HCI in Business, Government and Organizations - 13th International Conference, HCIBGO 2026, Held as Part of the 28th HCI International Conference, HCII 2026, Proceedings. Springer Science and Business Media Deutschland GmbH. 2026. p. 3-21. (Lecture Notes in Computer Science). doi: 10.1007/978-3-032-30044-7_1

Alabastro, Zachary Matthew ; Lui, Beatrice Anne ; Ilagan, Joseph Benjamin et al. / AI-Powered Enterprise System for CRM and Inventory Management in Low-Digital MSMEs. HCI in Business, Government and Organizations - 13th International Conference, HCIBGO 2026, Held as Part of the 28th HCI International Conference, HCII 2026, Proceedings. editor / Fiona Fui-Hoon Nah ; Keng Leng Siau. Springer Science and Business Media Deutschland GmbH, 2026. pp. 3-21 (Lecture Notes in Computer Science).

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