A Virtual Support Agent for University Students Powered by a Large Language Model: Conversational User Experience Design Considerations

Joseph Benjamin Ilagan; Wolverix Skyler Yu; Samantha Mae See; Stephanie Rayco

doi:10.1007/978-3-031-93415-5_15

A Virtual Support Agent for University Students Powered by a Large Language Model: Conversational User Experience Design Considerations

Joseph Benjamin Ilagan, Wolverix Skyler Yu, Samantha Mae See, Stephanie Rayco

Department of Quantitative Methods and Information Technology

Ateneo de Manila University

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Original language	English
Title of host publication	Artificial Intelligence in HCI - 6th International Conference, AI-HCI 2025, Held as Part of the 27th HCI International Conference, HCII 2025, Proceedings
Editors	Helmut Degen, Stavroula Ntoa
Publisher	Springer Science and Business Media Deutschland GmbH
Pages	253-262
Number of pages	10
ISBN (Print)	9783031934148
DOIs	https://doi.org/10.1007/978-3-031-93415-5_15
State	Published - 2025
Event	6th International Conference on Artificial Intelligence in HCI, AI-HCI 2025, held as part of the 27th HCI International Conference, HCII 2025 - Gothenburg, Sweden Duration: Jun 22 2025 → Jun 27 2025

Publication series

Name	Lecture Notes in Computer Science
Volume	15820 LNAI
ISSN (Print)	0302-9743
ISSN (Electronic)	1611-3349

Conference

Conference	6th International Conference on Artificial Intelligence in HCI, AI-HCI 2025, held as part of the 27th HCI International Conference, HCII 2025
Country/Territory	Sweden
City	Gothenburg
Period	6/22/25 → 6/27/25

ASJC Scopus Subject Areas

Theoretical Computer Science
General Computer Science

Keywords

Chatbots
Conversational UX
GenAI
Generative AI
Large language models
LLM
RAG
University chatbots

Access to Document

10.1007/978-3-031-93415-5_15

Cite this

Ilagan, J. B., Yu, W. S., See, S. M., & Rayco, S. (2025). A Virtual Support Agent for University Students Powered by a Large Language Model: Conversational User Experience Design Considerations. In H. Degen, & S. Ntoa (Eds.), Artificial Intelligence in HCI - 6th International Conference, AI-HCI 2025, Held as Part of the 27th HCI International Conference, HCII 2025, Proceedings (pp. 253-262). (Lecture Notes in Computer Science; Vol. 15820 LNAI). Springer Science and Business Media Deutschland GmbH. https://doi.org/10.1007/978-3-031-93415-5_15

A Virtual Support Agent for University Students Powered by a Large Language Model: Conversational User Experience Design Considerations. / Ilagan, Joseph Benjamin; Yu, Wolverix Skyler; See, Samantha Mae et al.
Artificial Intelligence in HCI - 6th International Conference, AI-HCI 2025, Held as Part of the 27th HCI International Conference, HCII 2025, Proceedings. ed. / Helmut Degen; Stavroula Ntoa. Springer Science and Business Media Deutschland GmbH, 2025. p. 253-262 (Lecture Notes in Computer Science; Vol. 15820 LNAI).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Ilagan, JB, Yu, WS, See, SM & Rayco, S 2025, A Virtual Support Agent for University Students Powered by a Large Language Model: Conversational User Experience Design Considerations. in H Degen & S Ntoa (eds), Artificial Intelligence in HCI - 6th International Conference, AI-HCI 2025, Held as Part of the 27th HCI International Conference, HCII 2025, Proceedings. Lecture Notes in Computer Science, vol. 15820 LNAI, Springer Science and Business Media Deutschland GmbH, pp. 253-262, 6th International Conference on Artificial Intelligence in HCI, AI-HCI 2025, held as part of the 27th HCI International Conference, HCII 2025, Gothenburg, Sweden, 6/22/25. https://doi.org/10.1007/978-3-031-93415-5_15

Ilagan JB, Yu WS, See SM, Rayco S. A Virtual Support Agent for University Students Powered by a Large Language Model: Conversational User Experience Design Considerations. In Degen H, Ntoa S, editors, Artificial Intelligence in HCI - 6th International Conference, AI-HCI 2025, Held as Part of the 27th HCI International Conference, HCII 2025, Proceedings. Springer Science and Business Media Deutschland GmbH. 2025. p. 253-262. (Lecture Notes in Computer Science). doi: 10.1007/978-3-031-93415-5_15

Ilagan, Joseph Benjamin ; Yu, Wolverix Skyler ; See, Samantha Mae et al. / A Virtual Support Agent for University Students Powered by a Large Language Model : Conversational User Experience Design Considerations. Artificial Intelligence in HCI - 6th International Conference, AI-HCI 2025, Held as Part of the 27th HCI International Conference, HCII 2025, Proceedings. editor / Helmut Degen ; Stavroula Ntoa. Springer Science and Business Media Deutschland GmbH, 2025. pp. 253-262 (Lecture Notes in Computer Science).

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